Browsing All Posts.

We at Parative are thrilled to announce the launch of our latest creation, the Customer Success Sidekick.

Today, delivering a remarkable customer experience is non-negotiable. Customers expect personalization, efficiency, and a clear pathway to their goals with your product. To meet these expectations, you need a top-notch Customer Success Platform (CSP)

Now live for all Parative users: Segments (And more!)

A strong CS team requires a clear vision and skillful leadership to guide them toward success. So how do you actually lead your team to a best-in-class customer experience?

Growth in the SaaS industry has been slowing down, and churn rates remain high. Is it time we consider a different approach to increasing NRR?

Recent data from a Vendr report on Q1 2023 SaaS market trends reveals the untapped potential of prioritizing existing customers and the role of AI-powered tools in driving business success.

The complexity of the customer data stack has grown exponentially over the years. With hundreds of systems available to capture, store, transform, move, and visualize customer data, it's no wonder that so many organizations struggle.

In our latest episode of Launch and Learn, Mark and Keith discussed how a data-driven approach can help companies better allocate resources and engage with high-potential leads.

Did you know that one of the strongest indicators of potential churn is when a previously active customer goes quiet within the 90-day window of their renewal?

Necessity is the mother of invention. And a changing market necessitates a change in go-to-market strategy. Enter Expansion Qualified Leads (EQLs), your secret weapon for driving growth and revenue.