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Beyond Surveys: Capturing Customer Insights for Success (+ Free Guide)
Learn the innovative methods transforming how businesses gather and leverage customer insights. Delve into the world of the CX Tech Stack, and uncover how it's equipping businesses to anticipate customer needs and exceed their expectations.
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18
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Data-Driven Decision Making: The Future of Customer Success (+ Free Download)
When we talk about a data-driven CX Tech Stack, we're referring to a system that leverages customer data to drive engagement mechanisms.
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13
min.
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Making the Right Choice: How to Evaluate Customer Success Platforms
Choosing the right Customer Success Platform (CSP) for your SaaS business might seem like a daunting task. This post will help you in your journey to finding the right CSP.
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14
min.
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The Art of Aligning Customer Success Goals with Platform Capabilities (+ Free Guide)
Explore aligning customer success goals with CSP capabilities for optimal results, featuring Parative's CS Sidekick case study
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13
min.
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Demystifying the Core Features of a Customer Success Platform (CSP) + Free Guide
Today, delivering a remarkable customer experience is non-negotiable. Customers expect personalization, efficiency, and a clear pathway to their goals with your product. To meet these expectations, you need a top-notch Customer Success Platform (CSP)
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15
min.
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What You're Missing in Your Customer Health Scores
A good customer health score is one of the best ways to monitor your customers and identify any factors that could negatively impact the business, and identifying a low customer health score early on is crucial to reducing churn and expanding revenue
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15
min.
Featured Post
How to Create a Customer Success Plan (7-Step Guide + Free Template)
A customer's success is the result of creating a tried and true plan. This article's seven steps will help you and your team build the best success strategy possible.
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8
min.
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Aligning Sales and Customer Success Around Net Revenue Retention (NRR)
Customer Success have been transitioning from a cost center to a revenue center. But that can only happen when you have sales and customer success alignment.
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15
min.
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Strategies for Creating Customer Advocates
Customer advocates are critical to creating "flywheel" growth. Here are some strategies on how to do it.
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12
min.
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Top 15 SaaS Customer Success Metrics (According to the Experts)
Measuring Customer Success is the best way to figure out how well your users understand the full value of your product. Are they using every facet of your product possible, and are they happy with the way it works?
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35
min.
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How to Predict Customer Churn (With Expert Advice)
Customer churn is a natural part of the SaaS sales cycle. And because retaining customers is less costly than finding new ones, businesses need to find ways to manage and reduce customer churn.
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10
min.
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Key Elements of a Product Roadmap
You’re going to want a product roadmap to guide the product team in the right direction. It’s important to understand the role a product roadmap plays in keeping everyone’s head in the game.
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17
min.
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13 Effective Customer Success Strategies in 2023, According to Experts (+ Free Download)
We reached out to 19 customer success experts to see which strategies they have used to help customers realize value in their product or service, and improve retention.
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21
min.
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5 Reasons to Hire a Chief Experience Officer (CXO)
We all know about CEOs, CTOs, CMOs, and even C-3POs (wait, that may be something different . . .), but have you ever heard of a CXO?
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20
min.
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15 Best Customer Feedback Tools for 2022 (By Use Case)
Customer feedback plays a crucial role in improving products, increasing growth through upsells and renewals, and serving up an all-around great user experience. But feedback isn’t worth much if you can’t surface the insights.
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14
min.
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