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Retention

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Saving a Customer from Churning with Parative's Low Account Activity Playbook

Did you know that one of the strongest indicators of potential churn is when a previously active customer goes quiet within the 90-day window of their renewal?

When and How to Update Your Customer Health Scores

What do you do when your customer health scores are no longer predictive of customer churn? Learn about how (and when) to update your customer health scores.

Six Steps to Optimize Customer Retention Forecasting

Creating an effective retention forecasting strategy is essential to understanding and mitigating customer churn, driving customer loyalty, and improving overall business performance. To accomplish this, you need to take a data-driven approach.

Net Revenue Retention: The North Star Metric for 2023

2023 is likely to be a tough time for SaaS companies. As a result, focusing their entire company on a single 'North Star' metric - Net Revenue Retention - is now critical.

Customer Retention Management for the Modern SaaS Customer

Customer retention management is the practice of consistently engaging with customers to foster loyalty and long-term relationships. This includes providing value through rewards programs, discounts, and other incentives and timely follow-up

Customer Behavior Analysis for SaaS Revenue Expansion

Customer behavior analysis is crucial for businesses looking to drive revenue expansion and increase customer loyalty. By using data mining and predictive analytics techniques, companies can gain a deeper understanding of their customers.

Understanding the Impact of Customer Retention

Customer retention is something most people who say is important, but can you really say *why* it's important? In this post, we go through all the reasons that customer retention has a huge impact on a company.

Reducing Customer Churn: Everything You Need to Know

Learn how to decrease your customer churn rate and improve your business's revenue with our expert tips and industry-proven strategies.

36 Experts Rank the Top Customer Retention Strategies for 2023

Reduce churn and increase Net Revenue Retention with these winning customer retention strategies.

41 Experts Weigh In On How to Reduce Customer Churn

Customer churn can be devastating for your business’s finances. Not only will losing a customer and the revenue they bring set you back, you’ll also need to invest money and time into marketing and onboarding a replacement customer to cover the lost

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