Back to Parative
Blog Home
>
Customer Success

Browsing

Customer Success

.

Loading...
Beyond Surveys: Capturing Customer Insights for Success (+ Free Guide)
Learn the innovative methods transforming how businesses gather and leverage customer insights. Delve into the world of the CX Tech Stack, and uncover how it's equipping businesses to anticipate customer needs and exceed their expectations.
Blog Post
•
18
min.
Featured Post
Loading...
Data-Driven Decision Making: The Future of Customer Success (+ Free Download)
When we talk about a data-driven CX Tech Stack, we're referring to a system that leverages customer data to drive engagement mechanisms.
Blog Post
•
13
min.
Featured Post
Loading...
Making the Right Choice: How to Evaluate Customer Success Platforms
Choosing the right Customer Success Platform (CSP) for your SaaS business might seem like a daunting task. This post will help you in your journey to finding the right CSP.
Blog Post
•
14
min.
Featured Post
Loading...
The Art of Aligning Customer Success Goals with Platform Capabilities (+ Free Guide)
Explore aligning customer success goals with CSP capabilities for optimal results, featuring Parative's CS Sidekick case study
Blog Post
•
13
min.
Featured Post
Loading...
Demystifying the Core Features of a Customer Success Platform (CSP) + Free Guide
Today, delivering a remarkable customer experience is non-negotiable. Customers expect personalization, efficiency, and a clear pathway to their goals with your product. To meet these expectations, you need a top-notch Customer Success Platform (CSP)
Blog Post
•
15
min.
Featured Post
The ROI of Scaled CS: Driving Profitability With Automation & Self-Serve
As revenue leaders, we're constantly seeking innovative ways to scale, reduce costs, and drive profitability without compromising customer satisfaction. But how do you strike the perfect balance?
Blog Post
•
18
min.
Featured Post
Transforming Your Customer Success Team into a Growth-Driven Powerhouse
As the competition intensifies and market dynamics shift, companies are recognizing the need to move beyond traditional customer success management practices and embrace growth-focused strategies.
Blog Post
•
17
min.
Featured Post
50 Experts Rank Top User Engagement Metrics to Track (Updated for 2023)
Measuring user engagement can give you actionable insight into how your users view and use your product.
Blog Post
•
7
min.
Featured Post
The Power of Scaled Customer Success (CS) in a Down Market
Scaled Customer Success is an innovative approach to taking a high-touch CS strategy and making it low touch without negatively impacting customer experience or requiring a considerable headcount increase.
Blog Post
•
15
min.
Featured Post
Maximizing Revenue Growth: How to Incentivize Your Customer Success Team
Learn how to create a successful incentive program for your customer success team to drive revenue growth. Discover tips on compensation structure, variable plans, QBRs, and measuring customer feedback and loyalty.
Blog Post
•
24
min.
Featured Post
Achieving Your 2023 Customer Data Goals with Parative
A recent survey put out by Gartner found that customer data and analytics were, by far, the most important focus for revenue leaders this year. Find out how Parative is the perfect solution to navigate the difficult waters ahead.
Blog Post
•
12
min.
Featured Post
Customer Success Reporting Structure: CEO vs. CRO
Who should manage the Customer Success organization? CEO and Chief Revenue Officer (CRO) are both potential options, but which one is the right fit?
Blog Post
•
13
min.
Featured Post
The Impact of Customer Success
Companies will often treat customer success as an after thought; a role to be filled whenever there's time to find someone. If they knew the impact of customer success, they might think differently.
Blog Post
•
6
min.
Featured Post
6 Steps to Customer Success Team Management
Customer Success Teams are more important today than ever before. From reducing churn, to expansion LTV, CSMs are the unsung heroes of SaaS. But what are the keys to managing a CS team?
Blog Post
•
10
min.
Featured Post
What are Customer Success Managers, and Why are They Important?
What Customer Success Managers (CSMs) are and why they're important. CSM roles, responsibilities, and key metrics to track.
Blog Post
•
13
min.
Featured Post
© 2022 Parative. All rights reserved
Industry Insights
Voice of the Customer
Product Updates
Interviews
Growth
Retention
Customer Advocacy
Metrics
Customer Success
Customer Lifecycle
Company Announcements