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Customer Success

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50 Experts Rank Top User Engagement Metrics to Track (Updated for 2023)
Measuring user engagement can give you actionable insight into how your users view and use your product.
Blog Post
7
min.
Featured Post
The Power of Scaled Customer Success (CS) in a Down Market
Scaled Customer Success is an innovative approach to taking a high-touch CS strategy and making it low touch without negatively impacting customer experience or requiring a considerable headcount increase.
Blog Post
15
min.
Featured Post
Maximizing Revenue Growth: How to Incentivize Your Customer Success Team
Learn how to create a successful incentive program for your customer success team to drive revenue growth. Discover tips on compensation structure, variable plans, QBRs, and measuring customer feedback and loyalty.
Blog Post
24
min.
Featured Post
Achieving Your 2023 Customer Data Goals with Parative
A recent survey put out by Gartner found that customer data and analytics were, by far, the most important focus for revenue leaders this year. Find out how Parative is the perfect solution to navigate the difficult waters ahead.
Blog Post
12
min.
Featured Post
Customer Success Reporting Structure: CEO vs. CRO
Who should manage the Customer Success organization? CEO and Chief Revenue Officer (CRO) are both potential options, but which one is the right fit?
Blog Post
13
min.
Featured Post
The Impact of Customer Success
Companies will often treat customer success as an after thought; a role to be filled whenever there's time to find someone. If they knew the impact of customer success, they might think differently.
Blog Post
6
min.
Featured Post
6 Steps to Customer Success Team Management
Customer Success Teams are more important today than ever before. From reducing churn, to expansion LTV, CSMs are the unsung heroes of SaaS. But what are the keys to managing a CS team?
Blog Post
10
min.
Featured Post
What are Customer Success Managers, and Why are They Important?
What Customer Success Managers (CSMs) are and why they're important. CSM roles, responsibilities, and key metrics to track.
Blog Post
13
min.
Featured Post
What You're Missing in Your Customer Health Scores
A good customer health score is one of the best ways to monitor your customers and identify any factors that could negatively impact the business, and identifying a low customer health score early on is crucial to reducing churn and expanding revenue
Blog Post
15
min.
Featured Post
How to Create a Customer Success Plan (7-Step Guide + Free Template)
A customer's success is the result of creating a tried and true plan. This article's seven steps will help you and your team build the best success strategy possible.
Blog Post
8
min.
Featured Post