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Saving a Customer from Churning with Parative's Low Account Activity Playbook

Did you know that one of the strongest indicators of potential churn is when a previously active customer goes quiet within the 90-day window of their renewal?

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Launch and Learn Episode 5: Expansion Qualified Leads

The ROI of Scaled CS: Driving Profitability With Automation & Self-Serve

Transforming Your Customer Success Team into a Growth-Driven Powerhouse

50 Experts Rank Top User Engagement Metrics to Track (Updated for 2023)

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Saving a Customer from Churning with Parative's Low Account Activity Playbook

Did you know that one of the strongest indicators of potential churn is when a previously active customer goes quiet within the 90-day window of their renewal?

Launch and Learn Episode 5: Expansion Qualified Leads

Necessity is the mother of invention. And a changing market necessitates a change in go-to-market strategy. Enter Expansion Qualified Leads (EQLs), your secret weapon for driving growth and revenue.

The ROI of Scaled CS: Driving Profitability With Automation & Self-Serve

As revenue leaders, we're constantly seeking innovative ways to scale, reduce costs, and drive profitability without compromising customer satisfaction. But how do you strike the perfect balance?

Launch and Learn Episode 4: The Missing Link in Customer Data

To truly harness the power of customer data, we need to democratize the understanding of the insights hidden within it.

How to Identify Expansion Opportunities Without a Data Scientist

Learn how to identify expansion behaviors in your SaaS business without a data scientist. Track metrics, analyze behavior, and prioritize opportunities.

Launch and Learn Episode 3: Voice of the Customer (VOC)

In my recent conversation with Parative's CEO, Keith Frankel, we discussed the common misconception and lack of understanding of what a Voice of the Customer (VOC) program really entails.

Predictive Scoring Model Breakdown: Cross-Sell Readiness

Scoring is a powerful tool that helps organizations prioritize their efforts and allocate resources where they are most likely to have an impact. First up, we'll be exploring Cross-Sell Scoring.

The Blueprint for SaaS Revenue Growth in 2023

In this post, we lay out a blueprint for SaaS Revenue Growth in 2023, providing insights on the most effective strategies for SaaS companies to overcome a recession and achieve success.

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